Eden Villages L'Ileau d'Oléron - Suroît

Disappointed

“Upon our arrival we went to the mobile home where what a surprise! everything was dirty except for the windows which are visible. We had to redo the cleaning and also clean all the dishes, which were dirty, toaster, coffee maker. There was a little note saying that two people had come to do the cleaning. Well, just the windows. The door curtains were full of chocolate stains. I called to warn them that the mobile home was dirty. They sent someone back. Who had a bottle and a wipe. Which means that this person cleaned everything with the same wipe.😰 I don't do that at home. Lack of hygiene. I asked for the curtain to be changed, no one came. Instead of enjoying ourselves as planned, we spent more than 3 hours cleaning. Because for us, it was not possible not to redo the cleaning after the person who came to clean, if you can call it that. Negative point. The mobile home cleaning staff needs to be reviewed. We had to clean the table outside 4 times, the water was brown! The chairs were full of spider webs! The campground needs a good cleaning. They say the pool is heated. That is false. It is not heated. Furthermore, there are tiles that are loose around the pool, dangerous! Restaurant needs to be reviewed too. Numerous power outages. In the morning of the same day. The reception is very poor. We had to pay $12 to get Wi-Fi. And it didn't really work. Paying for Wi-Fi at a 4-star campsite? And per person. Because it's impossible to share the Wi-Fi. That seems a shame to me because the reviews before booking were positive. But apparently there has been a change of ownership. That is what explains the other negative comments. This campsite does not deserve 4 stars. I have photos but I prefer not to share them. What I will remember about this campsite. It's the activity leaders. Top-notch.”

Accustomed to Le Suroît for 15 years

“We are regulars at the Le Suroît campsite; we have been going there for our vacations for 15 years, both off-season and in peak season. Unfortunately, since the buyout by Eden Village, the maintenance of the restrooms leaves something to be desired: clogged and unclean showers, toilets lacking toilet paper, and dirty urinals. This is the first time we have seen this in 15 years. We have the impression that the installation of mobile homes was prioritized over the well-being of the campers and the maintenance and upkeep of the sanitary blocks. Given the rates charged in peak season, it is not worth a 4-star rating today. We will come back next year one last time to see if it has improved, but in the off-season. The positive point is the kids' club activities and pool activities; they always have a pleasant smile, and Doudou at the restaurant, with whom we spend very good times. It's a real shame, we had found a pleasant family campsite where you can meet the regulars.”

Camping a evitar

“Camping muy sucio. Las paredes cerca de las duchas están verdes de mugre, el suelo es muy sucio, los azulejos están cubiertos de sarro, la suciedad está incrustada y hay telarañas en todo el bloque sanitario. En 10 días, ninguna limpieza... Los mosquitos son muy numerosos en los baños, tanto vivos como muertos; las picaduras están garantizadas.”