Homair – Camping Falaise Narbonne-Plage

Mau

“Je suis actuellement en séjour là-bas; si je pouvais, je partirais, mais c'est ma seule semaine de vacances. Grande déception, réservation qui ne correspond pas à la description au moment de la réservation, ni aux équipements. Couvertures sales. Pas de rampes sur les escaliers pour descendre si vous avez une mobilité réduite. Petite piscine et moisissure, chaises longues sales. Le snack-bar censé être ouvert de 10h à 19h était fermé, même si on nous avait dit le contraire à notre arrivée. Le seul point positif est la proximité des magasins et de la plage à pied. Sinon, évitez-le, et je ne reviendrai certainement pas ni ne le recommanderai.”

Insufficient services for a high price.

“Very disappointing stay at the Homair La Falaise campsite in Narbonne. My sister and I booked at the beginning of February, exactly the same mobile home, for the same dates, simply asking to be placed side by side. We were told that it was possible… on the condition of paying an additional €60. Paying more for a simple click is unacceptable. We had already made the effort to pay more for our vacation than usual, thinking we would get better comfort and better services. In the end, we mostly had the impression of paying only for the campsite location, nothing more. The mobile home was supposed to be ready at 4:00 PM. I arrived at 3:15 PM, but it was not ready, and they only gave it to me at 5:00 PM. I had to wait almost two hours at the reception, in the middle of a heatwave, with my dog, which is totally unacceptable for an organization supposed to offer a minimum of comfort. And despite everything, we were not even placed together: my sister further down the lane, and we were all on the tent side, stuck to the main road. There was a bus stop across the street. Constant noise. I had the impression of having booked at the last minute when that was not the case. The facilities do not raise the bar: small pool with mold, dirty fabric lounge chairs, broken umbrellas. The slides were also a disappointment: they hurt, the children were almost unable to enjoy them even though it was our priority for them. Regarding the entertainment, it was another disappointment. Usually, at other campsites, we look forward to the evening shows: magic, hypnosis, fire shows... Here, nothing was appealing. I would just take a quick look at the beginning to see what was offered... but I would quickly turn around. The only positive point: the proximity to the beach, the outdoor entertainment, and the shops. It is really a shame, because we had booked early and hoped to have a good vacation. Unfortunately, this campsite does not reflect the advertised quality at all. We do not recommend it.”

Disappointment for a 4-star rating

“Disappointment. We arrived at 5:15 PM after doing our grocery shopping (fresh products, ice cream...), upon arrival the keys were not available, normally possible starting at 4:00 PM. At the reception, they explained to us that we would be contacted on our cell phone and that we could enjoy the pool by changing in the restrooms, a hassle having frozen and fresh products (we managed to get a spot for our ice cream in a freezer at the reception). 6:50 PM arrives, no news, I return to the reception fearing that it might close (7:00 PM) without having given us our precious key. 7:00 PM arrives, no key, and it goes on like that until 7:30 PM, the key finally appears. No compensation, nothing... We arrive at our mobile home for the week, cleanliness not great despite the delay in getting our key, toilet seat so worn that the first layer of plastic is peeling off, a saucepan with a handle that wobbles a lot (borderline dangerous), the cupboard under the sink with a broken hinge (we repaired it). Disappointed for a 4-star rating... The neighbors are very close, the lack of privacy is very significant. The pool is small and aging (mold), the slides hurt, the children were really disappointed (bumped heads, bloody elbows, and painful heels and ankles...). The entertainment is only provided by the on-site staff, a shame for the price we pay, we were expecting magic shows, concerts... The big positive point is the location, beach within walking distance, markets, and evening entertainment. I will not return to this campsite with my family, and I will not recommend it to my friends or family either.”