Homair - Camping Neptuno

Piscine

“Plusieurs personnes habillées dans la piscine. Ce n'est pas normal.”

⭐⭐⭐⭐⭐ 5 stars If you like surprises, you are in the right place

“It was the second year that I had come to this campsite, and unfortunately, this time, our experience was extremely disappointing. I should specify that several friends also stayed there and made similar observations. Let's start with the security deposit: it was charged on our first day, even though we had been told it would be returned at the end of the stay. Our stay is now over and we are still waiting for it. This lack of clarity and follow-up is particularly regrettable when you pay for a vacation and expect a minimum of professionalism. The welcome and behavior of some staff members are also very disappointing. A simple "hello" sometimes seems complicated, especially from some of the security guards. Even more serious, some comments made toward minors particularly shocked us. One of the security guards notably told us: "We are in Spain, go back to France." We experienced this remark as deeply discriminatory and totally inappropriate. This type of comment has absolutely no place in a tourist establishment. We are customers and we feel we deserve the same respect as any other vacationer. We also had a very unpleasant experience for something as simple as buying bread. One morning, I went to the shop I had spotted a few days earlier, set up in a mobile home. After a long wait, the saleswoman finally told me to go check at the bar. So I went there. The salesman then started to raise his voice before taking a box full of bread and returning to his colleague, who happened to be at the mobile home. He asked her to do her job, then left without any apology or explanation. For a customer who is simply coming to buy their bread during their vacation, this attitude is frankly unpleasant. The pool is also a big problem. Its condition seemed particularly concerning to us. The non-slip surface at the bottom of the pool is so abrasive that it can actually hurt feet, for both adults and children. On several occasions, we even thought there might be pieces of glass under our feet because some elements were so sharp. When getting out of the water, clumps of hair that did not belong to us also got stuck to us. Beyond the frankly disgusting aspect, this especially raises questions regarding the cleaning and maintenance of the pool. For a pool intended to welcome vacationers, and especially families with children, we find this totally unacceptable. The facilities should be clean, maintained, and secure. More generally, we noticed a lack of maintenance and professionalism regarding the facilities. When you pay for a vacation, you expect at the very least to benefit from a clean, maintained, and secure environment, as well as a respectful welcome. What is particularly regrettable is that this was my second year at this campsite. I therefore already knew the place and I was not expecting such a bad experience. Between the state of the pool, the lack of maintenance, the issues regarding the security deposit, the reception from certain staff members, and especially the comments made by a security member toward minors, our stay was extremely disappointing. We strongly advise against this campsite and we will not return. Before booking, we recommend that future vacationers thoroughly research the current state of the facilities, the management of security deposits, and especially recent customer experiences.”

August 15 stay

“Major shortcomings in the maintenance of the pool. A more than unpleasant welcome at the campsite bar and some security guards with more than questionable manners. A €150 "deposit" cashed From the first day, supposedly returned upon departure, we'll see!!! Otherwise, the cleanliness of the mobile home was decent.”