Homair - Camping Marvilla Parks - Le Castellas

Świetny kemping

“Bardzo przyjemny kemping. Plaża tuż obok, prawdziwa radość.”

Large resort with a beautiful beach

“The resort is the largest of Homair/Marvilla Parks/Eurocamp that we have been to so far. It is so large that there are even shuttles and a small tourist train that drives around the resort. Nevertheless, the visitors are well distributed. The beach is huge and beautiful: Finest sand and clear water and a very shallow entry, ideal for children. Despite the many residents of the park, there was plenty of space on the beach. You could also always get lounge chairs at the pools. There are two pools, each with a children's area. And at the large pool, there are various slides for children and adults of all ages. There was daily entertainment at the large pool starting around 3 p.m. Personally, it was too loud for me, but then you can just take the little train to the other pool, where it is quieter. Both pools are monitored by lifeguards. Otherwise, there is something to eat on every corner: Snack bars, food trucks, and two restaurants. That is really practical. The bakery is very good and there is also a supermarket. We really liked our mobile home very much. There is also a large square where stalls are set up every evening and there is entertainment or a show and sometimes even fireworks. That was a bit too much for me too, and the fireworks were sometimes very late, so my son jumped out of bed in his pajamas to see the fireworks. But a great many people enjoyed the shows and the entertainment. All in all, it was a very nice vacation and we actually want to come back next year.”

Questionable definition of premium

“We have been coming to this campsite for about 16 years and have spent many wonderful vacations there. Precisely for this reason, we believe we can judge very well what counts as standard, comfort, or premium category at this site. We were all the more disappointed this time. We deliberately booked a premium mobile home at this campsite and paid a corresponding price for it. Unfortunately, it was clear upon arrival that the reality had little to do with the description. The mobile home assigned to us was in extremely poor condition. There were stains, dirt, and visible signs of wear everywhere. Parts of the furniture looked old, worn out, and partially rusty. It was particularly irritating that instead of high-quality seating, there was only an old and heavily worn bench. Overall, the accommodation made an unkempt and run-down impression. From our perspective, there was no talk of a premium standard. We have partially documented the condition with photos. Since we assumed that it might have been an oversight, I contacted the reception directly. My request was met with a lack of understanding there. At my explicit insistence, an employee subsequently came to the mobile home to see for himself. He even stated on-site that, in his opinion, the mobile home also did not correspond to what one would call "premium." Nevertheless, a long and completely unnecessary discussion followed at the reception. Instead of looking for a customer-oriented solution, they insisted on the position that it was, of course, a premium mobile home. When I asked to speak to the person in charge, the situation unfortunately did not improve. The responsible manager acted extremely unsympathetically and showed no willingness to seriously examine the problem. I found the following moment particularly remarkable: When I suggested exchanging our mobile home for another "premium" mobile home so that we would receive the booked service, this was refused. The justification for this was essentially that it would be unfair to another family, since the current mobile home was, after all, worse. This indirectly confirmed what we had complained about from the beginning. The absolute low point, however, was the way we were treated as guests. Instead of showing understanding or a willingness to find a solution, one had the feeling of not being taken seriously. After a completely deadlocked discussion, I was even smirked at or laughed at. Such behavior toward paying guests is simply disrespectful and unacceptable. I view it as particularly critical that this campsite boasts 4 stars while simultaneously classifying a mobile home in this condition as premium accommodation. If this is actually supposed to correspond to the site's premium standard, then one should perhaps rethink their own definition of "premium" and possibly the four stars as well. For a campsite of this category, I would have expected significantly higher quality and professionalism regarding both the accommodation and the handling of complaints. Unfortunately, this was an extremely disappointing experience that significantly dampened the start of our vacation. Due to the condition of the mobile home and the disrespectful handling of our justified complaint, I cannot currently recommend the site. We have since cleaned the mobile home ourselves and made ourselves comfortable. However, the outrageous reaction of the staff at the reception and the feeling of having been ripped off remain. In fairness, however, I would also like to mention that the rest of the staff on site is very friendly, helpful, and dedicated. Our frustration is explicitly not directed at the staff in general, but rather at the handling of our complaint and the classification of this mobile home as premium accommodation.”