Homair - Domaine de Massereau

Great family site with a fantastic animation team, but some peak-season issues

“We had a lovely stay overall and would come back. The biggest highlight was the animation team, led by Antonie and Anja. They and their colleagues genuinely go above and beyond, with a great range of activities for both children and adults. We didn't use the kids' club ourselves, but heard consistently positive feedback from other families. The team also put on some fantastic events, including a brilliant birthday celebration for the whole site. The location is excellent and we were very happy with our accommodation. We loved cycling into Sommières for the markets and along the Voie Verte, and there are plenty of great day trips within an hour's drive. The vineyard across the road is also well worth a visit. The pools are good, and having one become adults-only after 4pm is a particularly nice touch. The evening entertainment, market stalls, outdoor lighting and relaxed atmosphere all add to the appeal. There are, however, several areas that could be improved, particularly during peak season. The pool safety arrangements need attention. Lifeguards weren't always positioned where they could see all the pools, the slides didn't appear to be actively monitored, and large inflatables and balls were sometimes allowed when the pools were very busy. This occasionally felt unsafe. Facilities and cleanliness could also be better maintained. The free spa is a nice idea but felt tired, with the steam room out of order during our stay. The pool and bar toilets frequently ran out of soap and toilet paper, there was no baby-changing facility, and the pool shower was broken. Even after reporting these it often took staff 2 hours plus to fix these issues. There also seemed to be a shortage of sunbeds at busy times, despite there appearing to be space for more. The biggest disappointment was food and beverage service. Staff appeared seriously understaffed, particularly at the bar, where they were also expected to run the shop. Queues were therefore long and the team often seemed stressed. Food options regularly ran out, the pizza ordering system wasn't clear, and drinks felt expensive. We would probably have spent more onsite if the food and service had been more consistent. A good example was the site's birthday celebration: the event itself was fantastic, but the advertised free breakfast was let down by pastries arriving around 25 minutes late, conflicting information about whether tea/coffee or juice was included, and only one member of staff serving at the bar. The bike hire is reasonably priced, but with only two baby seats and one cabin available, availability is limited for a family-focused site. The booking system also seemed unnecessarily confusing. The bouncy castles and soft play are excellent, but better supervision would help. When older children became too boisterous in the soft play, it appeared to be closed by the kitchen staff rather than actively managed, which penalised the younger children it is intended for. Communication could also be improved. Our check-in information didn't clearly explain all the benefits included in our package, and we weren't given the full week's activity schedule, meaning we unfortunately missed things such as the pony rides. Overall, this site has all the ingredients to be a 5-star family destination. The location, atmosphere, pools and especially the animation team are excellent. I gave this feedback to a manager during our stay, and my overall impression was that the main issue is managing staffing, cleaning and supplies effectively during peak season. With more staff at busy times, a more focused food menu that they can consistently deliver, better pool supervision, improved cleaning and clearer communication from reception, this could be an exceptional place to stay. We would come back — but we'd really hope to see improvements in those key areas first.”

Nadzwyczajne miejsce

“Idealne pole namiotowe. Wybraliśmy się tam na początku września 2026 roku. Absolutny spokój. Doskonały aquapark. Bar, pizzeria i sklep spożywczy są na najwyższym poziomie.. nie wahaj się przyjechać i spędzić czas w tym wspaniałym miejscu między winnicami a drzewami oliwnymi.”