Flower Camping Village Platin-Redoute

A very disappointing experience – stay cut short by 3 days

“We had booked 7 nights at this campsite for our vacation on the Île de Ré, but we ultimately left after only 4 days, as the experience was so disappointing. I was traveling in particular with my child under 3 years old, information known at the time of booking. Despite this, our accommodation was assigned to us right next to the place where the entertainment and especially the karaoke nights were taking place. Needless to say, for peace and quiet and putting a toddler to bed, the location was particularly poorly chosen. Another disappointment: the pool highlighted in the campsite's presentation is actually located in a second area, on the other side of the road. A detail that is important when you specifically choose a campsite to easily enjoy the pool with a young child. Regarding the cleanliness of the accommodation, here again, we were disappointed. When lifting the sofa cushions, we discovered a significant amount of crumbs and dirt, which clearly leaves something to be desired regarding the cleaning done before our arrival. But what probably disappointed me the most remains the handling of our early departure. When I announced that we were leaving the campsite three days before the scheduled date, no one asked me why, no one tried to understand our dissatisfaction, and no solution was offered to us to try to make us stay. Of course, I was aware that the booked stay remained due and I therefore paid for all 7 nights, including the three nights we did not take advantage of. On the other hand, I found it particularly inappropriate that I was threatened with being charged cleaning fees anyway, even though I was returning the accommodation three days early, with those three nights already fully paid for. The accommodation could thus have been prepared and potentially made available again even while we continued to pay for it. Beyond the various inconveniences encountered, it is above all the lack of listening, consideration, and willingness to find a solution that leaves me with a very bad impression. When a family prefers to lose three days of already paid vacation rather than stay at an establishment, it seems to me that the least they could do would be to try to understand why. I am therefore leaving very disappointed with this experience and, unfortunately, I will not return to this campsite.”

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