Camping Platja Cambrils

Absolutely not recommended

“Very bad experience with Camping Platja Cambrils. Upon arrival, we got a very old, dirty, and smelly little house. There were clear mold and moisture problems, the floor was not clean, and the toilet was still dirty and even contained feces upon arrival. Besides, the toilet was broken and there were several defects. We reported this immediately, but for days it was insisted that there was no other cottage available on the campsite. TUI also did not do enough in our experience to help us quickly and effectively. They mainly tried to clean, while the problems clearly went beyond just cleaning. Only after three days were we moved to another little house. Unfortunately, this little house was also very outdated and the problems were largely the same. The walls were less moldy, but the roof leaked in the rain. After this whole experience, we also didn't get our deposit back at the end. The reason given was that they were not satisfied with us as guests. We just wanted to have a normal conversation about it, but that conversation didn't happen. Remarkably, suddenly no one could speak English well, whereas this was not a problem earlier during our stay when things needed to be discussed with us. We felt completely disregarded. We don't expect luxury, but a clean, hygienic, and safe little house without mold, excrement, leaks, and serious defects seems to us to be the absolute minimum. Our vacation was largely ruined because of this. We absolutely do not recommend Camping Platja Cambrils based on our experience. We are also very disappointed with the way TUI handled our complaints”

Worse and worse...

“We came to the Platja Cambrils campsite twice: a first time in July, when it was okay, then a second time at the end of August... and unfortunately, nothing was right. At the snack bar, way too many mistakes: service that leaves something to be desired, errors in orders, and even errors in the price paid. The pool is way too small for the number of people present and especially very dirty: greasy, cloudy water filled with hair... Truly disappointing hygiene. Regarding the restrooms, a big thank you to the cleaning staff who do their best and whom we saw working regularly. Unfortunately, some vacationers are horribly dirty: toilets in a deplorable state, with blood, excrement, and so on... The showers are sometimes clogged and several showerheads are broken. The sanitary facilities have also become a real playground for children and teenagers, without any real respect for the other campers. Security guards are present at the campsite, but unfortunately, no rules seem to be actually enforced, especially regarding noise at night. A lot of noise pollution and very few interventions. And finally, indeed, the electricity is catastrophic, with numerous problems and power outages. We are very disappointed with this second experience. There is clearly a major lack of management, maintenance, and respect for the rules, especially during periods of high attendance. It’s a shame, because the campsite has potential, but we unfortunately do not plan to return.”

Catastrophic, getting worse every year.

“We have been coming to this campsite for 15 years for 1 month and a half every year. It was a very family-friendly campsite where life was good with a very nice Spanish-style atmosphere. Since the campsite was bought by a private group, conditions have deteriorated, and a little more each year. The situation reached its worst this summer, even though I thought the previous years were already terrible. The strength of this campsite is that it is located close to the beach and the city center; the new owners know it and take advantage of it. Prices have skyrocketed; it is excessive for the services offered. 90 euros for a small plot for 5 people + electricity and very little shade with either a tent or a caravan (might as well rent an Airbnb). The restrooms have not been renovated, restored, or repaired for the last 5 years; they are dirty, the grout is dirty, there are no shelves to put your things on, and the door locking systems are broken. The toilets are filthy despite the efforts of the cleaning staff who try to do their best. The common areas for washing dishes and laundry are from another age. One washing machine per sector to fight over that doesn't even wash the laundry (just makes a racket) for 5 euros. Get up at dawn to go wash your laundry. A ridiculously small swimming pool compared to the campsite's capacity. It is literally sardines in a can; it is impossible to swim, it is only for dipping while standing. The water is salty and cloudy given the number of people who use it. The small slides are only open a few hours a day but provide a \"little distraction.\" The themed evenings are laughable, 3 entertainers trying to offer something; keep moving. This summer, the electricity went out every hour, causing damage and sometimes lasting for several minutes or hours; some saw their freezer or refrigerator break down because of the repeated power cuts. All this because of a lack of generators. On my plot, I could only plug in a fridge and 2 fans; if I plugged in any other appliance, like a coffee machine or toaster or anything else, the fuse would blow. It was truly a disaster and exhausting. All this because the 5 amp power supply offered is truly very low. There was a great deal of dissatisfaction, a protest, and police deployment twice to make the reception and managers see reason. The only solution found was the addition of a temporary generator to provide a little more power. But that remains temporary; they really need to change the electrical boxes and offer a higher power supply. Communication with the reception is catastrophic; they are haughty, contemptuous, and speak very poorly to customers. The frequent response is: if you are not happy, leave, go elsewhere, we have a waiting list. There are only 2 or 3 kind and professional people, but you have to happen upon them when you arrive. The managers run this campsite with a concern for extreme profitability, gathering as much money as possible while making as few improvements as possible. You are nothing but walking dollar signs to them, and there is no consideration. Regulars of over 40 years at the campsite who dared to complain about their conditions were threatened with exclusion from the campsite and having their future reservations canceled; it is scandalous. Honestly, if you are just passing through for 2 or 3 nights, stop there, but for a relaxing and clean vacation, go to the other campsites in the area. Because management is going to have to change and understand that customers are going to flee their campsite.”