Camping Taiga Lake Caspe

The campsite does not respond to emails

“⭐ 1 star – Accident with a board in poor condition and no response from the campsite My experience with the paddle surf rental at this campsite has been truly regrettable. Last month I rented a hard paddle surf board. Even before getting into the water, I had to help the guy in charge of the rental carry it down to the river, since I noticed it was excessively heavy. I mentioned it to him at that moment, but he didn't seem to think it was important. Once in the water, the board was very unstable. At first I thought it might be due to my lack of experience, but after about half an hour I lost my balance and the board sank. When I fell, I had the bad luck of hitting my chest against the edge of the board. The blow caused me significant pain and I was subsequently treated at the hospital, where I was diagnosed with a broken rib. When returning the board, I explained to the person in charge what had happened. It was then that he himself checked the condition of the board: upon removing the drain plug, a considerable amount of water began to come out from inside it. The employee himself acknowledged at that moment that that was not normal. It was then that I understood that the excessive weight and the enormous instability I had noticed while I was in the water were not simply a consequence of my lack of experience, but rather that the board had a problem that should have been detected before renting it out. I consider it especially serious because we are talking about equipment used in a water activity, where the condition and safety of the gear should be a priority. After the accident, I sent two emails to the campsite explaining in detail what happened and even attaching the medical report from the hospital that confirms the injury. To this day, I have not received any response. I find it an absolutely unacceptable lack of responsibility and customer service. I did not expect them to ignore a situation in which a customer has suffered an injury and has provided medical documentation, especially after the manager himself verified that the board contained an abnormal amount of water. I am posting this review because I consider it important for other customers to know what happened and because I hope the campsite seriously reviews the maintenance and control of the equipment it rents and, above all, the way it manages accidents and customer complaints. A very negative experience both because of the condition of the equipment and the total lack of response after an accident with an injury. I cannot recommend this service.”

A rather disappointing experience

“Starting with the positive: the receptionist who assisted us upon our arrival was very kind and professional. The lake is spectacular and, without a doubt, is one of the great attractions of the campsite. The plots are spacious and the pool is very nice, with chlorine and salt treatment. The supermarket is also quite well-stocked for basic needs and the prices are reasonable. But, unfortunately, there are quite a few aspects that should be improved. The service at the bar-restaurant leaves much to be desired. The only worker we really want to highlight is the girl with curly black hair, who was kind and attentive. The rest of the workers who assisted us did so with reluctance and little friendliness. The most serious issue was that one morning they gave our daughters chocolate milkshakes that had been expired for approximately a month. When we realized it and complained, the worker didn't even have the courtesy to apologize. We find it totally unacceptable, especially when it comes to products served to children. We also had a rather unpleasant experience with an older waiter, who was very cold and lacked any empathy. The bathrooms, in general, were quite clean, but the showers are in urgent need of improvement. For two days we saw a used tampon, without anyone removing it. A rather unpleasant situation and inappropriate for a campsite of this nature. The plots are a good size, but they are too open to each other. Some type of separation would provide much more privacy. As for the prices, we found the restaurant to be excessively expensive. And the food truck surprised us even more: they sell Casa Tarradellas pizzas at a price approximately three times higher than what they cost in a supermarket. Ultimately, the setting and the lake are spectacular and the campsite has a lot of potential, but the customer service and some aspects of cleanliness and product control need to improve a lot. The experience could have been much better with more professional and attentive staff.”

The difference lies in the people.

“We went for the SBK World Championship 2026. We did not know the area and Kaipe appeared in a search engine. Great environment, facilities, and location (we do not like to go with motorcycles to very central areas). But without a doubt, the best part is the people who work here. My brother got sick and the staff were the best help. They drove us to the doctor in Caspe, waited for us until we came out of the consultation, allowed us to use the bungalow on the day of departure, and even took care of my brother's motorcycle until the tow truck came for it (since the driver could not ride it and needed a transfer). They did not accept tips for this or any extra costs, and everything was kindness and attention. We will return to the races at Motorland and, without a doubt, we will always return to Kaipe. Where one is treated so well, one always returns. I congratulate the staff, especially the manager, who prioritized the human aspect and attention over any other aspect at all times. Thank you and see you soon.”