Below you will find answers to the most common questions, grouped by topic. Click a question to expand the answer.
Booking & payment
How do I book a holiday at Vistacamp?
On the detail page of each accommodation you can make an enquiry or book directly. Our specialist will then get in touch with you to arrange all the details.
Can I change or cancel my booking?
Modifying and cancelling depends on the terms and conditions of the specific campsite. Please contact us as soon as possible, and we'll see what we can arrange for you!
Which payment methods do you accept?
We accept iDEAL, Bancontact, credit cards and bank transfers, among others. The exact payment options depend on your accommodation.
Is cancellation insurance included?
Cancellation insurance is not included as standard, but you can add it during booking. We always recommend considering this option.
Before you leave
What Should I Bring on a Camping Holiday?
It depends on the type of accommodation. Static caravans and mobile homes usually come with everything except bedding. If you bring your own tent or caravan to a pitch, you'll of course need your own equipment.
Are pets welcome?
Many campsites welcome pets, but not all of them. The details page of each accommodation shows whether pets are welcome and under what conditions.
With children
How do I know if a campsite is suitable for young children?
At each accommodation you'll find information about which facilities are available for children (playground, children's pool, entertainment, etc.). Filter on the search page for "Family-friendly" to see only suitable campsites.
Help & service
Can I call for advice?
Absolutely! Our specialists are happy to help you personally. You'll find our opening hours and phone number on the contact page.
