Camping Senia Cala Gogo Internacional

An absolutely disappointing experience and management that leaves much to be desired.

“We had a reservation at Camping Cala Gogo that we were forced to cancel due to our **daughter's surgery**, a serious family circumstance completely beyond our control. We tried to contact the campsite on repeated occasions: **12 phone calls and 6 emails**. The service and communication were pathetic: the emails were not answered and getting a response was practically impossible. The most outrageous thing is that, when we finally managed to speak with them, **they confirmed to us that we could cancel the reservation and that they would refund the amount, deducting only a small part**. We even proposed an alternative to them: if it was not possible to make the refund, we could leave the reservation available to other family members so that they could use it. Even so, they confirmed to us that we could cancel. However, after the cancellation, the reality was very different: **they only refunded us approximately 26% of the reservation amount**. We find the management to be totally inconsistent with what had been previously communicated to us. The least we expect from an establishment is that it complies with what it informs its customers, and especially in the face of a family situation like this, that there be a minimum of sensitivity and willingness to seek a reasonable solution. The experience has not only been disappointing because of the money lost, but above all because of the **lack of communication, the difficulty in obtaining answers, and the difference between what we were told and what was finally done**. After this experience, our trust in Camping Cala Gogo is **nonexistent**. We find it incomprehensible to treat customers this way who, furthermore, tried to find solutions and facilitate the management of the reservation at all times. **Very bad experience.** Be very careful with the cancellation conditions and, above all, we recommend leaving a written record of anything they communicate to you by phone.”

Great camping

“Find that there are many negative reviews of this campsite, so I also want to send a positive review. Climbing is indeed tough, but in return there are often beautiful views and quiet spots, so it doesn't feel like a mass campsite! We were at Gala Gogo and found it very pleasant. Running on the treadmill is about 20 to 25 minutes, depending on how fast you run on the treadmill. I found the hand towels to be falling apart and if they were left unattended for too long, they were removed. We were never at the pool for whole days either, so I miss how that felt differently. With the little train down and up is also fine, as long as you save your energy and have time, that's what you have vacation for in the end! It's not a new campsite so don't set your expectations too high either! We have booked again for next year!”

To be avoided for people in wheelchairs

“To be avoided for people with reduced mobility Very disappointed with this campsite, especially regarding accessibility for people with reduced mobility. The campsite is located on high ground, with a lot of elevation change, which makes it very difficult, if not impossible, to navigate in a wheelchair without help. They present the campsite to us as adapted for people with reduced mobility, but on-site, the reality is quite different. Getting around becomes a real obstacle course and the autonomy of a person in a wheelchair is almost non-existent. It is frankly unacceptable to highlight accessibility for people with reduced mobility without clearly specifying that the campsite is on a slope and that getting around in a wheelchair can be extremely complicated. If you are in a wheelchair, inquire very seriously before booking, because personally, I absolutely do not recommend this establishment to people with reduced mobility. Very big disappointment.”